---
title: "Managing your Account Balance"
url: "https://docs.aklamio.com/en/article/managing-your-account-balance"
language: "en"
last_updated: "2026-03-31T14:00:19.584Z"
---

# Managing your Account Balance

This article explains how to use the new Balance page to gain full financial transparency, apply advanced filters, and streamline transaction reconciliation across your incentive programs.

The **Balance** page is your single source of truth for all financial transactions related to your incentive programs. This powerful tool gives you full transparency over your account activity, including global and program-specific balances, with advanced filtering capabilities designed to streamline your internal reconciliation processes.

![](https://cdn-assets.productfruits.com/9eabf132-196b-4c14-8e9c-41f0539004b6)

## Step-by-Step Guide

### Navigating to your 

**Navigate** to the **Finance** section under **Account** in the left-hand navigation bar.

### Toggling Between Views

You can choose how you want to visualize your financial data using the **View** filter located above the balance table.

**Month View (Default):** This view simplifies your dashboard by showing one line per month. It is ideal for high-level reconciliation. The table will display:

-   **Month:** The period covered.
-   **Payins:** Total funds added to your account.
-   **Total Costs:** Costs for **Rewards** and **Fees** combined.
-   **Refunds:** Total amount credited back to your bank account, thus draining your account balance.
-   **Monthly Sum:** The net change for that month.
-   **Balance:** Your total account balance at the end of that month. This represents the sum of the previous month’s balance and the monthly sum.

**Day View:** Switch to this view to see a chronological list of every individual transaction, including specific reward payouts and top-ups.

### Understanding Your Balances

1.  **Review the Global Balance.** The **Global Balance** displayed in the top right corner represents the current total balance across all programs in your account.
2.  **Check Monthly Summaries.** Scroll through the main transaction table. You will see clear, bolded rows that automatically summarize the **Balance at the end of Month** for the current set of applied filters, providing easy month-end reconciliation points.
3.  **View Transaction Details.** Each row represents a single transaction. Hover over the **Amount** column to view a detailed breakdown of the value, including the **Recommender** reward, **Lead** reward, and **Fee** applied to that specific transaction.
4.  **Quickly Copy IDs.** For fast look-ups, simply click the copy icon next to any **Order ID** to copy the unique identifier for use in the Reward Management Search or external systems.

### Using Advanced Filters for Reconciliation

The filtering panel allows you to quickly segment transactions to match your specific internal reporting needs.

1.  **Filter by Program.** Click the **Program** dropdown to select one or more specific incentive programs you wish to review.
2.  **Filter by Channel.** Use the **Channel** dropdown to filter transactions by their Sales Channel (e.g., **Online**, **In-store**, **Tele-sales**)
    1.  *Note: This feature is critical for teams reconciling payments based on the channel that provided the budget.*
3.  **Filter by Date Range.** Click **Date Range** to select predefined periods (like a month or quarter) or define a custom period to perfectly align the data with your internal accounting cycles.
4.  **Filter by Type.** Use the **Type** dropdown to isolate specific types of financial movements:
    1.  **Pay-ins:** Funds deposited into your Aklamio account.
    2.  **Rewards:** Funds paid out for rewards and fees.
    3.  **Refunds:** Funds refunded from you Aklamio account to your company bank accounts.
5.  **Review the Filtered Data Summary.** Immediately above the transaction table, a summary panel dynamically updates to show:
    1.  The total number of results found.
    2.  The total **Pay-ins** for the filtered data.
    3.  The total **Pay-outs** for the filtered data.
    4.  The overall resulting **Balance** for the transactions currently displayed in the table. If you filter by just the Program this will represent the actual balance of a specific Program.

### Exporting Monthly Reports

To download your financial data for offline accounting:

1.  **Ensure** you are in the **Month** view.
2.  **Click** the **Export Monthly Report** button (in the upper right above the table).
3.  A **CSV file** is downloaded. This file includes a detailed breakdown of:
    1.  Top-ups and Refunds
    2.  Total Costs (further split into Rewards and Fees)
    3.  Monthly Sum and Closing Balance

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## 💡 Best Practices

-   **Channel Reconciliation:** If your organization tracks budget and performance by sales channel (e.g., separate budgets for online vs. call center referrals), ensure you **assign a Channel to your Pay-in transactions**. This allows you to use the **Channel** filter to view the balance exclusively for that segment, simplifying budget reconciliation.
-   **Connecting Financials to Rewards:** If you are using the **ID** search or copy function to investigate a specific reward transaction, navigate to **Operate > Reward Management** and use the same ID in the search bar to find the full reward validation history.

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## 🔧 Troubleshooting

**Why can't I see a balance for a specific Channel?**

If you filter by a specific channel, the system can only calculate a true balance if the corresponding **Pay-in** (budget deposit) was also tagged with that same channel. If channels are not assigned to your pay-ins, the channel filter will primarily reflect pay-outs (rewards and fees) and may not show a fully reconciled balance.

**Why did my view switch from 'Month' to 'Day' automatically?**

The **Search** and **Type** filters are designed for granular investigation. When you use these, the system assumes you are looking for a specific transaction and switches to the **Day** view to provide those details.

**Does the Date Range filter change the 'Monthly Sum'?**

In the **Month View**, the Monthly Sum always represents the total for that calendar month, regardless of the specific date-range selected, to ensure accounting accuracy.