---
title: "How to validate Rewards"
url: "https://docs.aklamio.com/en/article/how-to-validate-rewards"
language: "en"
last_updated: "2025-11-20T15:57:19.607Z"
---

# How to validate Rewards

This article walks you through the two methods for validating (confirm or reject) customer rewards: validating single rewards directly in the list and performing a bulk validation using the Import function.

The **Reward Management** interface is designed to make the process of confirming or rejecting rewards faster and easier, ensuring your customers receive their incentives on time. You can now validate rewards individually on the list or use the powerful **bulk validation** method that leverages the updated filtering and export capabilities.

## Method 1: Validating a Single Reward

![](https://cdn-assets.productfruits.com/e8c73cee-2e2d-4f99-8922-fb3e618fe765)

The list view allows you to **Confirm** or **Reject** one reward at a time. This method is ideal when you have only a few rewards to process or when reviewing documents from end-users (like those submitted via Claim by Link).

1.  **Navigate** to the **Reward Management** section under **Operate**.
2.  **Locate** the reward you want to validate in the list. Use the **Search** and **Filter** bars to quickly find the specific transaction.
3.  **Click** the **Confirm** button (checkmark) to approve the reward or the **Reject** button (cross-mark) to decline it.
4.  **Confirm** your decision in the subsequent in-place interaction to finalize the validation.

![](https://cdn-assets.productfruits.com/913af6ed-1731-4233-9e69-1a8628108ee4)

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## Method 2.a: Bulk Validation via CSV Upload (Confirm or Reject)

### Step-by-Step Guide

This bulk validation process works in two steps: (1) filter and export your target Order IDs, and (2) upload those Order IDs again via a CSV file, marked with the desired action 'confirm' or 'reject'.

#### 1\. Filter and Export the Order IDs:

1.  **Navigate** to the **Rewards** section under **Operate**.
2.  **Apply filters** to narrow down the list to *only* the reward you want to validate. For example, set **Status: Open** and narrow down by **Program** or **(Due) Date Range**. *The export function respects all applied filters, ensuring "What You See Is What You Get" in your CSV file.*
3.  **Click** the **EXPORT** button (located in the top right above the list) to generate a CSV file containing the filtered rewards.
4.  **Download** the exported CSV file when it shows 'File is ready. Click to download on the **Recent files** pop up.

![](https://cdn-assets.productfruits.com/d4b6e071-b2f8-46ae-8ff5-c6c2430de69e)

#### 2\. Change status of the Order IDs in file, Save as CSV and Upload:

1.  **Open** the exported CSV file and approve / decline your list of orders by entering 'confirm' or 'reject' respectively under the **Status** column.
2.  **Save** as CSV file.
3.  **Click** the **VALIDATE** button to open the **Import** modal. **Upload** your saved CSV file by dragging and dropping it or selecting it from your computer files.
4.  **Click** the **SUBMIT** button.
5.  Follow file processing progress on the **Recent files** pop up or navigate to **Advanced / File Manager**.

![](https://cdn-assets.productfruits.com/397e222e-e58d-4204-9da1-520440818739)

## Method 2.b: Bulk Validation via Comma Separated Text Entry

![](https://cdn-assets.productfruits.com/add9a0c2-dffa-4a51-8056-b6e9f23468a9)

Alternatively, you can validate a batch of rewards using the text entry option of the **Import** modal.

This method uses manual text entry instead of a CSV file upload. Simply copy the Order IDs from the exported file from ***Method 2.a***, then enter them manually as a comma separated list or use line breaks.

#### Import and Validate the IDs

1.  **Click** the **VALIDATE** button (located in the top right, next to **EXPORT**) in the Reward Management screen.
2.  **Click the 'T' icon** near the upper left corner of the **Import** pop-up and select the **Program** you want to validate rewards for.
3.  **Paste** the list of Order IDs you copied from the exported file into the **Import** text entry window. They should be separated by commas or line breaks.
4.  **Click** either **CONFIRM** or **REJECT** on the pop-up to apply the bulk action to all the pasted Order IDs.
5.  **Confirm** the action in the final pop-up to complete the bulk validation.

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## 💡 Best Practices for Efficient Validation

-   **Triage by Due Date:** Use the **Due Date** filter (e.g., *Overdue* or *Within 1 Week*) to quickly find and process the most time-sensitive rewards. The color-coded due date indicator bar helps you visually prioritize.
    -   **Red Indicator** = The reward is **Overdue**.
    -   **Orange Indicator** = The reward is due **within 1 week**.
-   **Budget Check:** When preparing for a bulk validation for a specific program or channel, always review the **Current Balance** metric to ensure you have sufficient budget available before you approve the transactions.
-   **Search Smart:** Use the **Search** bar to look up individual rewards by **Order ID**, **Email Address** (Recommender, Lead, or Agent), or **Activated Parameter**.

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## 🔗 Related articles

[Find Your Way Around Reward Management](https://docs.aklamio.com/en/article/find-your-way-around-reward-management)

[How to edit Rewards](https://docs.aklamio.com/en/article/how-to-edit-a-reward)

[Understanding Reward Management File Export](https://docs.aklamio.com/en/article/understanding-reward-management-file-export)